Silence Kills: Can Technology Drive Meaningful Cultural Change In Healthcare?
CEO of X Tech Ventures Robert Szczerba has posted another great article connecting the future of healthcare and technology. In this LinkedIn post he reminds us that an AACN report entitled ‘Silence Kills’ reported that out of 1700 healthcare professionals “84 percent of doctors observed colleagues who took dangerous shortcuts when caring for patients and 88 percent worked with people who showed poor clinical judgment. Despite the risks to patients, less than 10 percent of physicians, nurses, and other clinical staff directly confronted their colleagues about their concerns.” Robert continues to explore this gap in healthcare communication:
In the years following this study, there has been a strong movement by a number of companies to develop improved communication and patient safety tools. However, the 2010 follow-up study The Silent Treatment concluded, “that while safety tools are one part of the solution to improving patient care, they do not compensate for crucial conversation failures in the hospital. Silence still kills.
A common perception in the healthcare industry is that the underlying cultural environment limits technological advances in safety and efficiency. Following this logic, no significant advances can be made until major cultural changes occur. However, what if technology was not necessarily limited by culture, but, if applied correctly, could actually be used to drive a desired cultural change?