Privacy Policy

This Privacy Policy was last modified on February 11, 2021.

We at WaterWell, LLC are strongly committed to protecting your privacy and providing a safe online experience for all of our visitors while offering a high-quality user experience here at www.HealthySimulation.com (the “Website”). We know that you care about how the information you provide to us is used and shared. We have developed this Privacy Policy to inform you of our policies regarding the collection, use, and disclosure of Information we receive from users of the Website. WaterWell, LLC (the “Company”) operates the Website.

This Privacy Policy, along with our Website Terms of Use, governs your use of this site.  By using www.HealthySimulation.com (the “Website”), or by accepting the Terms of Use (via opt-in, checkbox, pop-up, or clicking an email link confirming the same), you agree to be bound by our Terms of Use and consent to this Privacy Policy. When using any portion of the Learning Management System (LMS) functionality of the website (learn.healthysimulation.com) you also agree to be bound by our special LMS cookie policy.

Information We Collect

When you visit our Website, we will learn certain information about you.

In order to provide you with the most efficient and enhanced personalized service and attention, and to accommodate certain requests which you make, we request information about you in certain circumstances and collect certain information automatically.

Consistent with our previous practices, we will only collect and process your personal data when we have a lawful bases for doing so. These lawful bases include when you provide us consent, when we have a contractual obligation to collect or process the data, and when we have a legitimate interest in processing your personal data.

We may collect and/or receive the following types of information from you:

Information Provided Voluntarily

Personal Information. You may be asked to provide personal information including your name, address, email address, phone number, professional affiliation or employer,  your employer’s website, your job title, your professional credentials, your social media profiles, your short biography, your product / service needs, your city, state, and country, the number of students or users in your institution, and estimated time frame for acquiring new products and services, when you sign up for any of our newsletters, respond to a survey, register for a class, or purchase a product or service. We will only request the personal information that is required in order to fulfill our obligations to you, i.e. in order to deliver what you have requested, as well as to comply with any legal obligations that may accompany such an exchange.

Order & Billing Information. If you place an order through our Website, we track certain information about the products and services you purchase. At checkout, you will also be required to provide additional information required for processing your payment. This generally includes a debit or credit card or other payment information, expiration dates, card security codes, your billing address or similar information.  This information is generally processed and captured by third-party vendors, such as payment processors and merchant account providers. To the fullest extent possible, we make an effort not to capture or retain this information ourselves (unless, for example, we are requested to process a refund, follow up on the delivery of goods or services, or work with customers or vendors on resolving any errors or other scenarios.) Third-party vendors who assist us in any of our business functions will also be doing so pursuant to their own terms and conditions, including privacy policies and terms of use. See our Refund Policy for more information.

Information Collected Automatically. In addition to the information described above, we may collect some or all of the following information:

Activity Info (Log Data). Information may be collected based on your use of the Website, which generally includes information about your computer hardware and software, such as:

Internet Protocol (“IP”) addresses, operating systems, browser types, device types, URLS, access dates and times; Website pages that you visit; referring website information; universally unique identifiers (“UUID”), advertising identifier (“IDFA”), carrier and country location, hardware and processor information, network type, and other related data.

Use of Cookies.  Our website may use cookies in order to deliver a better experience for you. Cookies are files with small amounts of data that a website stores on your computer’s or mobile device’s hard drive so that certain information about your visit and web-browsing preferences will be recognized upon a return visit. Cookies serve functions such as “remembering” log-in names and passwords, or enabling or saving shopping cart contents. Like many websites, we may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them) to help us improve the experience you have with our Website. Most web browsers have a function that allows you to delete existing cookies on your device or you can set your browser options to that your device does not receive or accept cookies. Doing this may interfere with your ability to use the Website.

Third-Party Analytics. We use third-party analytics services (such as Google Analytics) to evaluate and aggregate visitor data. These services help us evaluate Visitors’ use of the Website, including time spent on certain pages, which areas of the Website receive the most traffic, how often visitors visit pages within the Website, and also provide general geographic location about visitors, the source of referred traffic (from other websites, vs search engines, etc). These third party analytic services use cookies and other technologies to help analyze and provide us the data. By providing your consent to this Privacy Policy, you consent to the collection and review of data about you by these analytics providers in the manner and for the purposes set out herein.

For more information on Google Analytics, including how to opt out from certain data collection, please visit https://www.google.com/analytics. If you opt out of any service, you may not enjoy the full functionality of the Website.

Additional Cookies For Use of Learning Management System (learn.healthysimulation.com and sub folders):

How Does Our Learn.HealthySimulation.com Site Use Cookies?

  1. Our Site may place and access certain first-party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
  2. By using Our Site, you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than Us. Third-party Cookies are used on Our Site for analytics and for marketing purposes. For more details, please refer to section 4 below.
  3. All Cookies used by and on Our Site are used in accordance with current Cookie Law. We may use some or all of the following types of Cookie:
    1. Strictly Necessary Cookies: A Cookie falls into this category (usually first-party cookies) if it is essential to the operation of Our Site as without them we cannot provide the functionality that you need to use this website. For example, essential cookies help remember your preferences as you navigate through the online school, also support functions such as logging in, and payment transactions.
    2. Functionality Cookies: Functional Cookies allow our web site to remember choices you make, e.g. your user name, log in details and language preferences and any customizations you make to pages during your visit. They are necessary to provide features and services specific to individual users.
    3. Analytics Cookies: It is important for Us to understand how you use Our Site, for example, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable us to gather this information, helping Us to improve Our Site and your experience of it.
    4. Marketing/Targeting Cookies: It is important for Us to know when and how often you visit Our Site, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics Cookies, this information helps us to better understand you and, in turn, to make Our Site and advertising more relevant to your interests. Some information gathered by targeting Cookies may also be shared with third parties.
    5. Third Party Cookies: Third-party Cookies are not placed by Us; instead, they are placed by third parties that provide services to Us and/or to you. Third-party Cookies may be used by advertising services to serve up tailored advertising to you on Our Site, or by third parties providing analytics services to Us (these Cookies will work in the same way as analytics Cookies described above).
    6. Persistent Cookies: Any of the above types of Cookie may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit Our Site.
    7. Session Cookies: Any of the above types of Cookie may be a session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit Our Site until you close your browser. Session Cookies are deleted when you close your browser.
  4. Cookies on Our Site are not permanent and will expire as indicated in the table below.
  5. For more specific details of the Cookies that We use, please refer to the table below.
  6. What Cookies Does Our Learning Management Site (learn.healthysimulation.com) Use?
    1. The following first-party Cookies may be placed on your computer or device:
    • 4.1 The following first-party Cookies may be placed on your computer or device:
    Name of Cookie Purpose Strictly Necessary Expires
    XSRF-TOKEN Preserves User Login information and states Yes When you close your browser
    DPSettings Preserves the user’s Cookie policy preferences Yes 12 days
    slim_session Preserves User Login information and states Yes 1 day

    The following strictly necessary third-party Cookies may be placed on your computer or device (remove stripe cookies from the list if you don’t use stripe):

    Name of Cookie Provider Purpose Expires
    nsr m.stripe.network Used to process payments for our website. When you close your browser
    cookiesEnabled checkout.stripe.com Used to process payments for our website. When you close your browser
    __stripe_sid checkout.stripe.com Used to process payments for our website. When you close your browser
    __stripe_mid checkout.stripe.com Used to distinguish users. 1 year
    ab_disable_remember_ checkout.stripe.com Used to process payments for our website. 7 years
    checkout-test-session checkout.stripe.com Used to process payments for our website. 10 years
    cid checkout.stripe.com Used to process payments for our website. for ever
    vuid vimeo.com These cookies are used by Vimeo to collect analytics tracking information. 1 year
    player player.vimeo.com These cookies are used by Vimeo to collect analytics tracking information. 1 year

    Our Site uses the following functional Cookies (remove cookies not exploited in your school):

    Olark

    Name of Cookie Provider Purpose Expires
    hblid learn.healthysimulation.com a visitor identifier that we use only on your site to remember this visitor between visits 2 years
    wcsid learn.healthysimulation.com a session identifier that we use only on your site to keep track of a single chat session When you close your browser
    olfsk learn.healthysimulation.com storage identifier that we use to maintain chat state across pages (e.g. message history) 2 years
    _okbk learn.healthysimulation.com extra state information (e.g. chat box being open/closed) When you close your browser
    _ok learn.healthysimulation.com most recent Olark site ID (security measure) When you close your browser
    _oklv learn.healthysimulation.com the Olark loader version (for improved caching) When you close your browser
    _okla learn.healthysimulation.com used for caching purposes (loaded from CDN vs. loaded from our infrastructure) When you close your browser
    _okgid learn.healthysimulation.com used for caching by setting a hash for assets to determine if they have changed and if they need to be refreshed When you close your browser
    _okac learn.healthysimulation.com used for caching by setting a hash for assets to determine if they have changed and if they need to be refreshed When you close your browser
    TawkTo
    Name of Cookie Provider Purpose Expires
    TawkConnectionTime learn.healthysimulation.com previous registration time stamp When you close your browser
    Tawk_ learn.healthysimulation.com socket connection url When you close your browser
    __tawkuuid learn.healthysimulation.com domain restriction values 6 months
    __cfduid tawk.to Used by the content network, Cloudflare, to identify trusted web traffic. 1 year
    Freshchat
    Name of Cookie Provider Purpose Expires
    pubsub_cookie learn.healthysimulation.com This cookie is used for the freshchat service When you close your browser
    hop- learn.healthysimulation.com This cookie is used for the freshchat service When you close your browser
    learn.healthysimulation.com This cookie is used for the freshchat service When you close your browser
    _ learn.healthysimulation.com This cookie is used for the freshchat service 1 year
    pnctest learn.healthysimulation.com This cookie is used for the freshchat service 1 year
    Zendesk Web Widget
    Name of Cookie Provider Purpose Expires
    ZD-referrerPolicy learn.healthysimulation.com Stores referrer tags Forever
    ZD-zE_oauth learn.healthysimulation.com Stores the authentication token once the user has been authenticated. 2 hours
    ZD-currentTime learn.healthysimulation.com Sets the time when page loads. Forever
    ZD-settings learn.healthysimulation.com Stores a hash of settings so that we don’t keep sending blips after the initial one Forever
    ZD-suid learn.healthysimulation.com Session id for pathfinder. 20 minutes
    ZD-buid learn.healthysimulation.com Collects Machine ID. Forever
    Intercom
    Name of Cookie Provider Purpose Expires
    intercom-id- learn.healthysimulation.com This cookie is used by Intercom as a session so that users can continue a chat as they move through the site. 9 months
    • Our Site uses analytics services provided by our analytics services, if any. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how Our Site is used. This, in turn, enables us to improve Our Site and the products and services offered through them.
    • The analytics services used by Our Site use Cookies to gather the required information. You do not have to allow us to use these Cookies, however, whilst our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable us to continually improve Our Site, making it a better and more useful experience for you.
    • The analytics services used by Our Site uses the following Cookies:
    Google Analytics
    Name of Cookie Provider Purpose Expires
    _ga learn.healthysimulation.com Google Analytics: Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 2 years
    _gat learn.healthysimulation.com Google Analytics: Used by Google Analytics to throttle the request rate. When you close your browser
    _gid learn.healthysimulation.com Google Analytics: Registers a unique ID that is used to generate statistical data on how the visitor uses the website. When you close your browser
    collect learn.healthysimulation.com Google Analytics: Used to send data to Google Analytics about the visitor’s device and behaviour. Tracks the visitor across devices and marketing channels. When you close your browser
    Mixpanel
    Name of Cookie Provider Purpose Expires
    mp_#_mixpanel learn.healthysimulation.com MixPanel: Cookie used by MixPanel for analytics purposes 1 year
    Sumo me
    Name of Cookie Provider Purpose Expires
    __smToken learn.healthysimulation.com The __smToken is set once you login to Sumo and is checked to verify whether you are logged into Sumo or not. 1 year
    __smSmartbarShown learn.healthysimulation.com Is set when the Smartbar is shown 50 years
    __smVID learn.healthysimulation.com Used to display relevant advertising 1 month
    __smSessionId learn.healthysimulation.com Used by Sumo to establish a cookie on a users computer to begin a session to enable Sumo products When you close your browser

    Targeting/Marketing cookies
    Targeting/Marketing cookies are used to track visitors across websites. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers. If you do not allow these cookies, you will experience less targeted advertising (remove cookies not exploited in your school):

    Name of Cookie Provider Purpose Expires
    fr facebook.com Used by Facebook to deliver a series of advertisement products such as real time bidding from third-party advertisers 3 months
    fr facebook.com Used by Facebook to deliver a series of advertisement products such as real time bidding from third-party advertisers When you close your browser
    Hubspot
    Name of Cookie Provider Purpose Expires
    __hstc learn.healthysimulation.com The main cookie for tracking visitors. It contains the domain, utk (see below), initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session). 2 years
    hubspotutk learn.healthysimulation.com This cookie is used for to keep track of a visitor’s identity. This cookie is passed to HubSpot on form submission and used when de-duplicating contacts. 10 years
    __hssc learn.healthysimulation.com This cookie keeps track of sessions. This is used to determine if we should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp. 30 min
    __hssrc learn.healthysimulation.com Whenever HubSpot changes the session cookie, this cookie is also set. We set it to 1 and use it to determine if the visitor has restarted their browser. If this cookie does not exist when we manage cookies, we assume it is a new session. session
    messagesUtk learn.healthysimulation.com This cookie is used to recognize visitors who chat with you via the messages tool. If the visitor leaves your site before they’re added as a contact, they will have this cookie associated with their browser. If you have a history of chatting with a visitor and they return to your site later in the same cookied browser, the messages tool will load your conversation history with that visitor. session
    Refersion
    Name of Cookie Provider Purpose Expires
    ci_session refersion.com Preserves users states across page requests. When you close your browser
    refersion_csrf_code refersion.com Sets csrf token to prevent cross site request forgery. When you close your browser
    __cfduid refersion.com Used by the content network, Cloudflare, to identify trusted web traffic. 1 year
    Google AdWords
    Name of Cookie Provider Purpose Expires
    ads/ga-audiences learn.healthysimulation.com Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor’s online behaviour across websites. When you close your browser
    Fomo
    Name of Cookie Provider Purpose Expires
    Fomo.hstry-count-since-first-event- learn.healthysimulation.com Used by Fomo for showing user notifications. Persistent
    Fomo.hstry-first-timestamp- learn.healthysimulation.com Used by Fomo for showing user notifications Persistent
    Fomo.snv- learn.healthysimulation.com Used by Fomo for showing user notifications Persistent

    Other Third Party Tracking Tools. We may also collect or receive information from third parties, such as Facebook, Instagram, LinkedIn, and/or other third-party social media and similar sites.

    How to Access Your Personal Information

    If you have provided personal, billing or other voluntarily provided information, you may access, review and make changes to it via instructions found on the Website or by emailing us at support [at] healthysimulation [dot] com. To manage your receipt of marketing and non-transactional communications, you may unsubscribe by clicking the “unsubscribe” link located on the bottom of any related email from the Company. Emails related to the purchase or delivery of orders are provided automatically – Customers are not able to opt out of transactional emails. We will try to accommodate any requests related to the management of Personal Information in a timely manner. However, it is not always possible to completely remove or modify information in our databases (for example, if we have a legal obligation to keep it for certain timeframes, for example).

    How We Use and Share the Information

    We use the collected Information to understand customer needs, including regarding our Website services to:

    • present you with information through our Website and email services;
    • provide our services, process orders, and administer our programs;
    • maintain and improve our Website;
    • respond to your requests, and provide customer service, including in response to any problems that may arise, such as difficulties in navigating our Website or accessing certain features;
    • solicit your feedback, and to inform you about our products and services and those of our third-party marketing partners that we feel may be of interest or value to you;
    • personalize or display advertisements to you on third-party platforms;
    • improve our services or offerings; and
    • fulfill our legal or contractual obligations to you.

    As with transactions elsewhere, when you purchase products, services, or programs via our Website, your credit card company will also retain certain information regarding your purchase. We will not otherwise provide any personal data to your credit card company without your permission.

    We may share the Information collected with joint venture partners, affiliates, agents, current or prospective business partners, businesses under common control, advertisers, vendors related to your request for more information and whom you consent to receive follow-up information from, through article viewing, link clicking, banner ad clicking, find vendor request, sales demonstration webinar registration, emailing, newsletter, social media post, and use of the website in any way, third-party businesses or partners participating in administering our programs or services, or to those providing business functions such as technical support, customer service, marketing assistance, etc. These businesses will only have access to information as necessary to perform their functions and to the extent permitted by law.

    In the event of the sale or transfer of our business to a third party buyer, including in the event of bankruptcy or liquidation, we may, as necessary, share your data with the buyer or transferee.

    In the event that we have to collect on a debt owed to us by you, we may, as necessary, share your information with an attorney or a court of law to enforce our rights and collect what is owed.

    Under certain circumstances we may be obligated or compelled to disclose the Information: when required by law, court order or government agency, or when disclosing such Information is reasonably required to protect the Company, its property, the Website, the safety of visitors or others.

    Retargeting / Personalized and Behavioral Ads

    We may, using the techniques described above, and in conjunction with third party marketing partners, gather information from your visit to our Website for purposes of providing relevant advertising content to you in the future. This means that through third party marketing partners or third party sites such as Google, Facebook, or LinkedIn, we may display advertisements to you (remarketing or retargeting), based on usage data collected during your visit to our website.

    Google Analytics: As described above, we use Google Analytics on our website. We may utilize any of the following advertising features that utilize the Google advertising cookies: Remarketing with Analytics, Demographics and Interest reporting, Segments, and DoubleClick integration.

    To opt out of seeing personalized ads via the Google platform, please visit

    https://support.google.com/ads/answer/2662922?hl=en

    For more information regarding how Google uses cookies in advertising and how you can control advertising cookies, visit http://www.google.com/policies/technologies/ads/

    To personalize the ads you see via the Google platform, visit http://www.google.com/settings/ads

    For more information on how Google uses data when you visit its partners’ sites or apps, visit http://www.google.com/policies/privacy/partners/

    Or, via an opt-out browser add-on, you can opt out of having your site activity available to Google Analytics. For more information, or to install the opt-out browser ad-on, please visit https://support.google.com/analytics/answer/181881?hl=en  Please note that if you opt out of any service, you may not enjoy the full functionality of the Website.

    Google Ad Words: We may utilize Google Ad Words, which provides certain of the information collected on our website to the Adwords advertising network. To opt out of Google Ad Words, visit https://support.google.com/ads/answer/2662922?hl=en

    Facebook Custom Audience: We may utilize Facebook’s Custom Audience capability which allows us to display ads on Facebook to individuals on our email lists or in our database. We may provide personal information to Facebook, such as your name, email address and phone number to enable Facebook to identify whether you are a Facebook account holder. To opt-out of the Facebook Custom Audience, please email us at support [at] healthysimulation [dot] com with (1)“Facebook Custom Audience Opt-Out” in your Subject Line, and (2) your name and email address in the body of the email.

    Other Personalized and Behavioral Advertising Services: We may participate in other retargeting services that are similar to those described above.

    Managing Cookies Via Your Browser:

    You may be able to change your cookie preferences via your browser settings. Please visit your browser’s help section for assistance with turning on notifications regarding cookies, or disabling cookies through your browser.

    Managing Cookies on Your Mobile Device:

    You may be able to change your cookie preferences on your mobile device either via your browser settings, or via the settings (preferences) on your device. For additional info, please visit http://www.allaboutcookies.org/mobile/

    Use Caution When Sharing Information Online

    When you voluntarily make your Personal Information available online in an environment shared by third parties – including in webinars, classes, online conferences, via email, on message boards, chat rooms or on blogs, or via telephone calls or conferences – that information can be viewed, saved, collected, heard, and/or used by others outside of the Company. We are not responsible for any unauthorized third-party use of information provided in these contexts. Please be mindful whenever you share any information online.

    Security of Your Information

    The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we incorporate standard industry practices internally and with our services providers, which we believe is sufficient for the information involved, we cannot guarantee its absolute security. Because we work with third-party businesses and vendors in various aspects of our business including operating this website, database management, website security, etc., we cannot guarantee the absolute security of our databases, nor can we guarantee that the Information you supply will not be intercepted while being transmitted to and from us over the Internet. Any information that you provide to us via email should be treated with extra caution, as we cannot control the level of security available through email providers.

    Children

    We are strongly committed to protecting the safety and privacy of children who visit our website. We do not knowingly collect Personal Information from children under the age of 13 through the Website. If you are under 13, please do not give us any Personal Information. We encourage all parents to talk to their children about online safety and to monitor their children’s use of the Internet. If you have reason to believe that a child under the age of 13 has provided Personal Information to us, please contact us, and we will make best efforts to immediately delete that information from our databases.

    External Websites

    While we have carefully chosen those vendors with whom we work, especially those involved in the transmission of data on behalf of our business, we do not control and are not responsible for the privacy practices or content of third-party websites, including those of affiliates, business partners, sponsors, advertisers, or other websites to which we may link from time to time. When visiting any third-party websites, you are responsible for reviewing the privacy policy and terms of use applicable to each site. They may be different than those that you see here.

    California Privacy Rights

    Pursuant to Section 1798.83 of the California Civil Code, residents of California have the right to request from a business with whom the Californian has an established business relationship, certain information with respect to the types of personal information the business shares with third parties for direct marketing purposes by such third party and the identities of the third parties with whom the business has shared such information during the immediately preceding calendar year. To request a copy of the information disclosure provided by the Company pursuant to this provision, please contact us via email at support [at] healthysimulation [dot] com.

    Our California Do Not Track Notice

    Consistent with our policies described above, we collect information from our visitors on our website and across third party websites where applicable, to provide relevant content and advertising. We do not support Do Not Track (“DNT”) signals of web browsers.

    DNT is a setting in your web browser that informs websites that you do not want to be tracked. You can enable or disable DNT through the Preferences or Settings options of your web browser.

    Visitors Outside the U.S.

    Our Website and the servers that make this Website available worldwide are located in the United States. The Internet laws in the United States govern all matters relating to this Website. Any information you provide in subscribing to or visiting our Website will be transferred to the United States. By visiting our Website and submitting information, you authorize this transfer, processing, and use.

    EU Visitors and the GDPR

    If you live in the EU, certain of your data may be subject to protection by the General Data Protection Regulation (the “GDPR”), a privacy regulation intended to help you have greater control over your personal data.

    Under the GDPR, you have the following rights, which we extend to all of our website visitors:

    • to know what information is being collected, as disclosed in this Privacy Policy (“right to transparent information”);
    • to object on grounds relating to your particular situation to the collection or processing of certain kinds of information (“right to object”);
    • to withdraw consent even after it has been given, without affecting the lawfulness of the processing of your data prior to your withdrawal (“right to withdraw consent”);
    • to access, modify or update your information so that it is correct (“right to access” and “right to rectification”);
    • to have your information deleted or erased (“right to erasure” or “right to be forgotten”);
    • to have your data transferred or ported elsewhere (“right to data portability”);
    • and the right to restrict processing in certain situations (“right to restriction of processing”).

    For purposes of the GDPR, to the fullest extent possible we do not directly collect or maintain personal data of our EU visitors or clients. This is done through partnerships with third-party vendors who have systems designed for the collection and storage of data on behalf of their clients (“data processors”). The data is only kept as long as is reasonably required to accomplish the purpose or purposes for which it was collected. Certain data may be expunged or utilized more quickly than others, and depending on your engagement and behaviors, including purchasing behaviors, we may be engaged in a business or contractual relationship with some longevity. (For example, if you purchase a course or program, or services that span over some time, you will continue to receive communications in regards to those offerings or services).

    The categories of data processors with whom we work, and that help us in the collection of information that allows us to serve and interact with you include website analytics provider(s), website and webform plug-ins and related third-party services that allow us to maintain an up-to-date online platform and communicate with you electronically, an email service provider or providers to assist in managing email correspondence with our visitors, customers and list, as well as payment processor(s) and/or merchant account(s) to help us transact sales online and follow up with you regarding any purchases. Here is a list of specific data processors with whom we currently work:

    • Mailchimp
    • Google (Analytics, Adsense & Adwords)
    • Stripe
    • Adbutler
    • Zoom

    Those within the Company that may have access to the data include Officers, Directors, Managers, Supervisors, Salespersons, or those providing customer or technical support. Access to the data is provided for specific purposes, generally related to communicating with you, fulfilling our contractual obligations, providing customer service or technical support, collecting payment, or monitoring performance of marketing and sales efforts.

    You may contact us at any time to have your information with us or any of these processors updated or corrected, deleted, or to obtain a copy for your records. Additionally, you may opt out of receiving any additional emails or marketing messages from us by clicking the “unsubscribe” link at the bottom of our email notifications.

    Further, if you feel that we have not complied with the relevant data protection regulations, please contact us by sending us an email at support [at] healthysimulation [dot] com with your first and last name, your country of origin, and a summary of your concern or complaint. We will endeavor to respond at our earliest possible convenience to address your concern. If contacting us does not resolve your complaint, you may have additional options.

    Residents in Designated Countries may also have the right to lodge a complaint with the relevant EU data protection authority. You may access a list of the Data Protection Authorities in the EU here.

    Changes to This Privacy Policy

    The Company may update this Privacy Policy from time to time as necessary to protect our users and to comply with a changing environment. Please review the Privacy Policy when you visit our Website to remain updated on our current policy. We have no intentions of making any changes to our Privacy Policy and practices to make them less protective of personal information collected in the past. By accessing the Website and/or using our services after making any such changes to this Privacy Policy, you are deemed to have accepted such changes. Please be aware that, to the extent permitted by applicable law, our use of the Information is governed by the Privacy Policy in effect at the time we collect the information. You are advised to review this Privacy Policy periodically for any changes. Whenever we make changes to this Privacy Policy we will update the date at the top.

    Contact Us

    If you have any questions about this Privacy Policy, please contact us via email at support [at] healthysimulation [dot] com with “Privacy Policy” in the subject line.

    © 2010 – 2023 by HealthySimulation.com (DBA of WATERWELL LLC). All Rights Reserved. DO NOT DUPLICATE (OR ANY PORTION THEREOF). THIS CONSTITUTES COPYRIGHT INFRINGEMENT.