A Utah University Gets Massive Simulation Technology Upgrade from Level 3 Healthcare

A leading University Simulation Center in Provo, Utah just underwent a massive upgrade of their healthcare simulation facilities, thanks to Level 3 Healthcare! This center was a retrofit from an existing AV system, and Level 3 Healthcare was brought in to add a new dimension of user feedback, as well as to provide the newest technology the industry has to offer. Learn more about these latest simulation technologies and how they will impact healthcare learning outcomes at this

This Simulation Center includes a total of seventeen rooms including six simulation rooms for capturing and using manikins, five standardized patients or OSCE exam rooms, five control stations in a centralized control room, as well as, four debriefing rooms where participants can watch the event live or playback for review, after completion.


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The program utilized Level 3 Healthcare’s newest web-based software interface, allowing for the seamless integration between patient exam rooms and simulation training rooms while also providing flexibility for access anywhere in the center through their network. A tablet version of SIMStation was integrated by the Level 3 Healthcare team, allowing for annotations, bookmarks, and making the software readily available for debriefing.

The L3HC team brought over 22 years of experience and, with the help of their in-house subject matter experts, was able to design a state-of-the-art facility complete with high definition PTZ cameras, wireless microphones, full tablet connectivity, mannequin control, vital sign capture, and voice modulation devices, which allow for educators to change the voice of a mannequin to be a man, woman, child, or create a completely new voice. With this solution, the university was able to greatly improve their workflow management and increase their technology capabilities for years to come.

Simulation Facility Upgrades Included:

Simulation Rooms: Each of the 5 simulation rooms consists of two (2) PTZ cameras with zoom, two (2) video encoders for capturing vital signals or other compatible video devices and includes a single ceiling microphone and a ceiling speaker for communication from control space. Each room uses a wall plate for connecting a portable speaker for in-room Voice of Patient (VOP), and one (1) wireless microphone. The wireless microphone can also be used for private communication between the control room, Voice of Trainer (VOT) and the simulation room.


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Exam Rooms: Each of the 5 upgraded Exam rooms each include two (2) PTZ cameras with optical zoom, a single ceiling microphone and a ceiling speaker for communication from control space, an wall plate for connecting a portable speaker for in-room Voice of Patient (VOP), and one (1) wireless microphone. The wireless microphone can also be used for private communication between the Voice of Trainer (VOT), control room and the exam room.

Open Bed Labs: The two open bed labs consist of two (2) PTZ cameras with optical zoom. Each lab has a single ceiling microphone and a ceiling speaker for communication from control space.

Wet/Dry Training Labs: Both newly upgraded rooms are equipped with a client provided display to allow for live viewing of the training rooms. Wet room 1 consists of two (2) PTZ cameras with optical zoom. Each room includes a single ceiling microphone and a single ceiling speaker for communication from control space.

Med Station Hallway: The med station in the hallway shall consist of (2) two PTZ cameras with optical zoom, one (1) ceiling speaker and one (1) ceiling microphone for communication from control space.

New Control Room Tech: Each control space consists of a touch PC to run SIMStation software and control cameras and source selection. Two (2) desktop microphones were provided allowing an operator to speak to the simulation room, a confidant via their earbuds, or VOP. Desktop speakers are provided as well as three (3) headphone ports for discrete listening. A tablet is available for each station to remotely add notes to simulations. Each control station includes a telephone capture device. A voice changer device will be included for each control station that allows for voice modification to the connected room.

2nd Control Station Room: This control space shall consist of a dual touchscreen system with PC to run SIMStation multi-room software and control cameras and source selection. This station is specific to OSCE or multi-room type capture where all exam rooms shall be captured at one time. Two (2) desktop microphones shall be provided allowing an operator to speak to the simulation room, a confidant via their earbuds, or VOP. Desktop speakers are provided as well as three (3) headphone ports for discrete listening. A tablet is available for each station to remotely add notes to simulations. Each control station will include a telephone capture device. A voice changer device will be included for each control station. This will allow for voice modification to the connected room.

Head End AudioVisual System Upgrade: The new head end system consists of a server-grade PC to transcode video, audio, and act as a central storage device for an interim period. All IP switches and audio processing are also be housed at this head end rack.

Four Upgraded Debriefing Rooms: Each debriefing space is now equipped with a client provided display to allow participants to view the debriefing software. Inputs to the display are the debriefing PC by default. Each debriefing space consists of one (1) PTZ camera with optical zoom. Debriefing room 1 will consist of two (2) PTZ cameras with optical zoom. This will be controlled via the provided tablet or wireless mouse/keyboard. An HDMI input plate is also provided for each room for auxiliary input sources which will automatically take over the debriefing PC when plugged in. Ceiling speakers are provided to cover the entire room evenly with audio.

Pulse IDM: The Level 3 Audiovisual intelligent device monitoring (IDM) solution—Pulse—has been specifically designed to monitor the SIMStation audiovisual recording and debriefing system. The solution often includes a simulation lab or room, a control room, and a debriefing room where students and teachers can evaluate what happened in the simulations.

The Pulse monitoring device is a small appliance that monitors only the devices in your simulation rooms. The system communicates securely to the Level 3 Healthcare data center through an outbound connection, thereby eliminating firewall concerns. The monitoring center servers are not on the cloud but self-hosted at the center where the servers analyze incoming data, and technicians can immediately respond to issues.

From resetting devices to their default or standard settings—like mic volume, camera position, etc.—to arranging an on-site support visit, Pulse services monitor and address device performance issues. The goal is to minimize problems that would affect the client’s use of the SIMStation and reach a resolution more quickly.

Since Pulse is specifically designed to monitor SIMStation devices and software, it can more efficiently identify and address issues.

Learn more about this University’s Simulation Technology Upgrade from
Level 3 Healthcare!


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