Communication RX: Transforming Healthcare Through Relationships from ACH

How important is simulation to communications based training in professional healthcare? A new book by the Academy of Communication in Healthcare provides training and resources on “Communication Rx: Relationship-Centered Communication“. ACH is the professional home for all those who are committed to improving communication and relationships in healthcare which envisions a health care system where all patients, healthcare professionals, trainees and researchers feel valued, are treated equitably with respect, compassion, understanding, and are actively engaged in healthcare processes and decisions. Although the book is primarily designed for patient communication, the tools can also be utilized for provider to provider communication. The tips don’t just improve communication, they also improve efficiency and reduce errors — perfectly aligned with the ideas behind simulation! Learn more at the ACH website.

Research shows that nothing impacts patient experiences more than the quality of communication. While beneficial, the latest in cutting-edge technology and techniques aren’t enough to ensure the best possible care for patients. The key to better healthcare outcomes is communication. Over the past four decades, The Academy of Communication in Healthcare (ACH) has worked tirelessly with health systems, teaching communication skills that put relationships―between patients and providers, as well as among providers―at the center of care.

Now, for the first time, ACH’s proven and effective methodology is detailed in this invaluable step-by-step guide. You’ll learn communication skills that will enable you to: In this practical―and potentially life-saving―volume, you’ll discover special sections on teamwork, coaching, shared decision-making, feedback, conflict engagement, diversity, and communicating through hierarchy. The book also provides institutional initiatives to help you implement change in your organization and outlines a field-tested blueprint for healthier communication across the entire industry.  All royalties benefit the mission of ACH.


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“An engaging and evidence-based book on the necessity of communication in healthcare to reduce the epidemic of suffering, this guide to improving healthcare communication is a must-read for caregivers who want to make a difference in the lives of the patients they serve.” —Christina Dempsey MSN, MBA, CNOR, CENP, FAAN, SVP, Chief Nursing Officer, Press Ganey Associates, Inc., and author of The Antidote to Suffering

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