Webinar Help

We are here to help! Here are the most Frequently Asked Questions and Answers:

Each individual subscription is limited to the person who created it, and achievement tracking as well as downloadable certificates will only be available in the name of the person who created the account. Only institutional subscriptions provide for multiple user accounts so that coworkers can watch a presentation from different locations, track engagement, and download certificates of completion in their name. However, subscribers are welcome to invite others in their immediate team to join them to all watch a presentation together through the same device.

Even though the platform is new, we have provided as many as 6 webinars in a single week. Our goal is to provide on average two webinars but will provide as many more as the community is willing to share!
Currently they do not, but we will be applying for Contact Hours ASAP with the goal to enable to be accredited by November. Stay tuned!
Yes! Your billing cycle will allow access up to the day your account turns off. You will not be billed again after that until you renew your subscription.
Our refund policy for our various services and offerings are as follows:

  • 30-Day Money Back Guarantee: If for any reason you’re not satisfied with your new subscription, simply e-mail support [at] healthysimulation [dot] com during your first 30 days and we will cancel your subscription and refund your money, no questions asked.
  • Monthly & Annual Subscriptions: Following the first 30 days, subscriptions may be canceled at any time, and customers will have access to their account until the subscription period concludes. No refunds will be provided following the first 30 days.
Not at this time! You CAN submit a presentation abstract without purchasing a subscription, just simply register and submit your presentation materials today!
Usually just an up to date web browser such as Google Chrome. However, some users may need an up-to-date Zoom Client to watch live presentations. Anyone presenting will need the latest Zoom Client and their presentation display software.
Yes, simply email us and we will remove your submitted content within 30 days. See our Submission Policy for official notices.

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