Standardized Patient Coordinator at PCOM Georgia
About PCOM Georgia: Responding to a growing need for healthcare providers in the South, PCOM established a new, state-of-the-art campus in Suwanee, Georgia in 2005. Today, PCOM Georgia offers a range of health-related degree programs, enabling students to gain an education close to home with the aim of serving the health needs of their communities and the region.
Position Description: Proactively and independently manage standardized patient (SP) activities from inception to completion including recruiting, selecting, training, scheduling, assigning, and managing all related personnel, logistics, cases, training, and quality assurance (QA) components, facilitating debriefing sessions, and evaluating outcomes.
Essential Duties and Responsibilities: Duties and responsibilities include (but are not limited to) the following:
- Manage the recruitment, training, and QA processes for SP program including developing materials, conducting training sessions, and observing, evaluating, and documenting SP performances.
- Manage and coordinate the electronic, logistical and materials aspects of SP activities including cases, assessment tools, SP assignments, schedules, door charts, student coordination, timing, set up and break down.
- Manage and supervise SPs and personnel related to SP Program, resolving personnel issues as necessary.
- Manage the SP payroll system and ensure payroll is accurate, completed, and submitted by structured deadlines.
- Manage the SP Program and run events as necessary in the absence of Director and/or other staff members.
Training and Quality Assurance
- Design and develop content, training materials, and conduct SP training sessions including all aspects of case portrayal, checklist item recognition, and delivering appropriate feedback.
- Identify and track areas of SP performance improvement, provide ongoing coaching and direction, remediate SPs as necessary, facilitate debriefing sessions, develop solutions to ensure standardization.
- Produce, review, and analyze QA and descriptive data reports relative to program metrics including inter-rater reliability, evaluating outcomes, providing progress reports to SP staff, and offering solutions for improvement.
- Collaborate with faculty to develop, review, and validate SP cases and assessments to ensure quality and accuracy.
- Develop proficiency in, utilize, operate, and trouble shoot any SP related software programs and technology, data management and AV systems, including inputting and updating cases, checklists, and recording schedules/sessions.
- Consistently ensure program has adequate number of quality SPs by proactively recruiting, selecting, onboarding, and training SPs, and providing quarterly status evaluation reports to SP staff regarding active SP needs.
- Actively schedule, assign, and coordinate SPs based on availability, ability, ongoing fluctuations, and program needs.
- Maintain appropriate documentation for all SP electronic and physical file information including contact details, case experience, training history, QA, and remediation.
- Define, develop, document, implement, and enforce policies and protocols for SP Program/Simulation Center.
- Collaborate with SP Program and Simulation Center staff, distributing and delegating work as necessary.
- Maintain proficiency in existing and emerging SP medical education standards and practices including basic design and implementation, evaluating new methods and materials, and participating in continuing education opportunities.
- Contribute to preparation and management of SP Program budget.
- Assist with management of general materials and supplies.
- Assist with recruitment and training of new SP Program staff.
- Provide support to the SP Program in any way necessary to ensure successful operation and outcomes.
- Perform other duties as assigned or requested.
*Applicants must be authorized to work in the U.S.
- Bachelor's degree required
- Two (2) years of experience in medical, educational, clinical, or other relevant field.
- Experience in program administration including management, planning, analysis, organization, leadership, conflict resolution, decision-making, and independent thinking.
- Experience as a Standardized Patient and management/coordinating role within an SP Program is preferred.
- Familiarity with teaching and assessment methods and technologies involved in the use of Standardized Patients.
- Demonstrated ability to assess and synthesize information, anticipate problems, develop solutions, implement changes, and proactively and independently carry out position functions.
- Strong management, presentation, and leadership skills to supervise, train, motivate, assign, and direct work.
- Solid organizational and time management skills to establish goals, set priorities, coordinate logistics, and handle multiple work assignments and deadlines while producing timely and quality results.
- Ability to multi-task and maintain accurate records with exceptional attention to detail and a focus on quality.
- Strong interpersonal skills and ability to work cooperatively and effectively with various levels of Administration, faculty, staff, colleagues, and students.
- Advanced proficiency in Microsoft Suite, general computer software and technology, and the ability to quickly learn new programs and platforms.
- Ability to maintain confidentiality/privacy and handle issues discretely and with appropriate sensitivity while following FERPA guidelines.
- Compassion for producing and participating in positive educational progress and outcomes.
Certifications, Registrations, Licenses:
- Work requires physical exertion. Ability to lift and carry up to 30 pounds without assistance, stoop, reach, stand, walk, finger grasp, feel, talk, hear, see, and perform repetitive motions with or without reasonable accommodations, Manual dexterity and mobility required to use personal computer and office equipment.
All inquiries must include:
- A resume
- Salary requirements
- Three (3) references, preferably from current or former supervisors.